What am I being charged for on my FrostSmart invoice?

FrostSmart monitoring is billed annually, per fan. You have one plan per site. The charge for each block is based on the number of fans covered, the annual rate for your site’s plan and any add-ons. If your site has several blocks, you may receive a separate invoice for each block even though they’re on the same plan.

How to read the breakdown

• Billing period — the dates the charge covers.
• Plan charge — the number of fans covered on the block multiplied by the annual rate per fan.
• Add-ons — extra features that apply to eligible fans, such as remote start and stop on Basic or Standard.
• Adjustments and tax — any tax that applies. If fans or features were added during the year, a charge may cover just the remaining part of that year.

Example — Four fans at an illustrative annual rate of $100 per fan come to $400 for a full year, before any add-ons or tax.

Where can I check plan prices?

Compare plans and annual rates on the FrostSmart pricing page. For the amount due and payment instructions, check your invoice. In New Zealand and Australia, follow the instructions on your FrostSmart invoice. In all other countries, use the payment link on your Paddle invoice.

If the invoice doesn’t give you enough detail, contact FrostSmart Support with your site name and invoice number. We can confirm the plan, billing period, fan count, rate and any extras.